Board complaints · Legal complaints · Upset patients
when something goes wrong,
we handle it.
Board complaints, difficult patients, refund disputes, patient dismissals, negative reviews. When a situation escalates, you need someone who has handled it before and can start today.
Escalation support starting at $250 per situation.
4 hours
7 days a week
Response commitment.
Escalated situations do not wait for Monday. We answer new escalation requests within 4 hours, 8am to 8pm Arizona time, every day of the week. Anything that arrives after 8pm is answered first thing the next morning.
Situations we handle.
Clinical dissatisfaction
Refund negotiations
Patient dismissals
Credit card disputes
Unpaid treatment
Board and legal complaints
1-2 star Google reviews
Release of liabilities
Consent compliance by state
How escalation support works.
01
Review the situation
- Review the complaint and the immediate concerns
- Identify deadlines, threats, or potential exposure
- Gather the relevant records and communications
02
Set the strategy
- Create an initial communication and resolution strategy
- Decide whether malpractice or legal counsel should be involved
03
Support the practice
- Coach your team, draft the response, or participate in the conversation
- Keep the matter contained while it is worked
04
Work to resolution
- Move the matter toward a reasonable solution
- Document what happened and what changed
Confidentiality comes first.
Patient privacy and practice confidentiality are central to every engagement. Confidentiality agreements or NDAs are included as part of our service when appropriate.
We work discreetly and only involve the individuals needed to move the matter toward resolution.
Protected health information is handled with care. Patient records and documents are shared through encrypted, HIPAA-compliant email, never through the form on this website.
Testimonials
“Shiela's strength is her ability to take an inflamed situation and calm people who are upset and emotional, which typically would escalate without her intervention. Dealing with patients in dentistry can be very challenging, and in these situations Shiela excelled.”
“I worked closely with Shiela for several years regarding clinical compliance. Sometimes this was upset patients, sometimes it was cases that required uncomfortable conversations, and she always handled them professionally. She is extremely organized and never forgets anything.”
“Shiela has an innate ability to have difficult conversations with patients, team members, or doctors in a very respectful and thoughtful way. We could always rely on her to diffuse a bad situation with class and clarity.”
Frequently asked questions.
get help before the situation gets bigger.
Escalation support starting at $250 per situation.